|
|
Welcome to Hospitality CoachingToday's highly competitive Hospitality Industry presents a number of complex challenges.
- Meeting and exceeding the expectations of guests who are becoming increasingly sophisticated.
- Developing clear differentiation strategies in a crowded market place.
- Designing marketing strategies that not only attract new customers, but also ensure customer loyalty and retention.
- Responding quickly and flexibly in a changing market place?
- Creating a culture of empowerment among front line staff, supervisors and managers so that they are better able to anticipate and meet guests' expectations?
The most important common element in meeting each of these challenges is the ability of front line staff to deliver quality guest service. The ability of front line staff is highly dependent on the leadership and management skills of their supervisors and departmental managers.
At Hospitality Coaching we specialise in Continuous Professional Development for Managers and Supervisors. |
 |
 |
|
Our Courses
- Supervisory SkillBuilders
- Finance for non-financial managers
- Forecasting and budgeting
- Presentation skills
- Interviewing skills
- Implementing appraisal and managing performance
- Managing orientation and training
- Managing discipline and termination.
- Proactive change management
- Guest service professionalism
- Resolving guest complaints and service recovery management
- Managing diversity
- Scheduling for productivity
|
|
|
|
|
