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Front Office Skills - Economy Operations : At Your Service Plus

Covers the full-range of front office skills in the context of economy lodging. This video combines training in front office skills, operations and superior guest relations that always place the guest first. 20 minutes Product: #05224VHP03ENGE

Our Courses

• Supervisory SkillBuilders
• Finance for non-financial managers
• Forecasting and budgeting
• Presentation skills
• Interviewing skills
• Implementing appraisal and managing performance
• Managing orientation and training
• Managing discipline and termination.
• Proactive change management
• Guest service professionalism
• Resolving guest complaints and service recovery management
• Managing diversity
• Scheduling for productivity