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Home | Back to Front Office
Front Office Skills - Full Service Operations: At Your Service
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Give your staff the big picture with this comprehensive overview of all the ways to deliver superior guest service. Step by step, your staff will see how to: -Greet and register guests
-Assign rooms and issue keys
-Fill special requests
-Embrace the idea of team service
-Give directions and information
-Communicate effectively and politely
-Successfully complete all steps to the check out process
Product: #05223VHP03ENGE
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Our Courses
- Supervisory SkillBuilders
- Finance for non-financial managers
- Forecasting and budgeting
- Presentation skills
- Interviewing skills
- Implementing appraisal and managing performance
- Managing orientation and training
- Managing discipline and termination.
- Proactive change management
- Guest service professionalism
- Resolving guest complaints and service recovery management
- Managing diversity
- Scheduling for productivity
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