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Handling Reservations Properly
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Mistakes in reservations can cost you business. Show your reservationists how they can make a real difference to your property by using proven upselling techniques and solid guest relations skills. This video clearly demonstrates how to: efficiently and accurately obtain guest information; avoid confusion over options; promote property features; handle complaints and special requests.
Includes Supervisor’s Guide and Employee’s Manual. 18 minutes.
Product: #530VH
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Our Courses
- Supervisory SkillBuilders
- Finance for non-financial managers
- Forecasting and budgeting
- Presentation skills
- Interviewing skills
- Implementing appraisal and managing performance
- Managing orientation and training
- Managing discipline and termination.
- Proactive change management
- Guest service professionalism
- Resolving guest complaints and service recovery management
- Managing diversity
- Scheduling for productivity
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