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Home | Back to General Management
From Tension to Teamwork
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A must for any employee that needs a “service attitude” boost. No more “That’s not my job” nay-sayers! All employees who watch this video will see how giving great service to each other results in outstanding service for the guest – and increased job satisfaction. Shows your staff how to: work better with other departments; make quality guest service part of every job – even those far removed from actual guest contact; fit into the big picture and make themselves more valuable to your operation; prepare to be amazed as everyone pulls in the same direction toward the same goals. You’ll achieve new levels of service that keep everybody smiling.
Includes Trainer’s Guide. 11 minutes.
Product: #546VH
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Our Courses
- Supervisory SkillBuilders
- Finance for non-financial managers
- Forecasting and budgeting
- Presentation skills
- Interviewing skills
- Implementing appraisal and managing performance
- Managing orientation and training
- Managing discipline and termination.
- Proactive change management
- Guest service professionalism
- Resolving guest complaints and service recovery management
- Managing diversity
- Scheduling for productivity
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