Home | Back to General Management

Handling Problems and Conflict

Evaluating problem situations as they arise and efficiently resolving them greatly enhances the balance and success of hospitality management. This insightful video defines strategies to quickly prioritize and implement those solutions. Workbook and leaders guide also available. 9:59 minutes Product: #05574VHS02ENGE

Our Courses

• Supervisory SkillBuilders
• Finance for non-financial managers
• Forecasting and budgeting
• Presentation skills
• Interviewing skills
• Implementing appraisal and managing performance
• Managing orientation and training
• Managing discipline and termination.
• Proactive change management
• Guest service professionalism
• Resolving guest complaints and service recovery management
• Managing diversity
• Scheduling for productivity