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Leadership

A good leader effectively directs his or her staff with ease and competence through all the challenges that arise. This dynamic video outlines the key points of successful leadership in the area of hospitality. Workbook and leaders guide also available. 8:05 minutes Product: #05577VHS02ENGE

Our Courses

• Supervisory SkillBuilders
• Finance for non-financial managers
• Forecasting and budgeting
• Presentation skills
• Interviewing skills
• Implementing appraisal and managing performance
• Managing orientation and training
• Managing discipline and termination.
• Proactive change management
• Guest service professionalism
• Resolving guest complaints and service recovery management
• Managing diversity
• Scheduling for productivity