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You as a Supervisor

In the demanding, fast-paced world of hospitality, effective supervisory skills are a must for an organized operation. This energetic, informative video highlights the key elements and skills for successful management. Workbook and leaders guide also available. 7:58 minutes. Product: #05579VHS02ENGE

Our Courses

• Supervisory SkillBuilders
• Finance for non-financial managers
• Forecasting and budgeting
• Presentation skills
• Interviewing skills
• Implementing appraisal and managing performance
• Managing orientation and training
• Managing discipline and termination.
• Proactive change management
• Guest service professionalism
• Resolving guest complaints and service recovery management
• Managing diversity
• Scheduling for productivity