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ADA: Breaking Down Barriers:Achieving Great Service for Guests with Disabilities

Build the necessary skills and awareness needed to deliver good service to guests who have disabilities with a new video-based program. Includes Companion Guide. 25 minutes Product: #559EV

Our Courses

• Supervisory SkillBuilders
• Finance for non-financial managers
• Forecasting and budgeting
• Presentation skills
• Interviewing skills
• Implementing appraisal and managing performance
• Managing orientation and training
• Managing discipline and termination.
• Proactive change management
• Guest service professionalism
• Resolving guest complaints and service recovery management
• Managing diversity
• Scheduling for productivity