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Home | Back to Guest Service
Hosting International Guests
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Tap into the boom created by world travelers! This video helps you build a strong repeat business by making international guests feel at home. Your employees get clear guide-lines for delivering world-class hospitality, including how to: handle common situations successfully—from exchanging currency to suggesting appropriate foods; avoid embarrassment by using the correct words, gestures, and attitudes that communicate hospitality across cultures; overcome language barriers with signs and symbols.
18 minutes.
Product: #590VH
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Our Courses
- Supervisory SkillBuilders
- Finance for non-financial managers
- Forecasting and budgeting
- Presentation skills
- Interviewing skills
- Implementing appraisal and managing performance
- Managing orientation and training
- Managing discipline and termination.
- Proactive change management
- Guest service professionalism
- Resolving guest complaints and service recovery management
- Managing diversity
- Scheduling for productivity
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