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Home | Back to Guest Service
Improving Communication Skills
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What a difference a video makes! When your employees understand and use the three-step secrets to speaking and listening, your guests will enjoy better service and your staff will work better as a team. Employees learn how to: speak effectively so others listen and understand – no crossed messages!; communicate hospitality through voice tone and nonverbals; listen actively in order to work cooperatively and ensure the best possible service to guests. Includes Trainer’s Guide and Viewer’s Guide.
17 minutes.
Product: #508VH
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Our Courses
- Supervisory SkillBuilders
- Finance for non-financial managers
- Forecasting and budgeting
- Presentation skills
- Interviewing skills
- Implementing appraisal and managing performance
- Managing orientation and training
- Managing discipline and termination.
- Proactive change management
- Guest service professionalism
- Resolving guest complaints and service recovery management
- Managing diversity
- Scheduling for productivity
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