Home | Back to Guest Service

Managing Quality Guest Service


Guest Service - Managing Quality Guest Service

Use this video to help managers and supervisors raise the level of service in their areas and then maintain high standards. They’ll discover how to: empower and train employees to solve guests’ concerns immediately; motivate staff members to improve service on a daily basis; increase efficiency and decrease problems through teamwork; make quality service a priority for your entire team – top to bottom.

Product: #05122VHS02ENGE

 

 

   

Our Courses

  • Supervisory SkillBuilders
  • Finance for non-financial managers
  • Forecasting and budgeting
  • Presentation skills
  • Interviewing skills
  • Implementing appraisal and managing performance
  • Managing orientation and training
  • Managing discipline and termination.
  • Proactive change management
  • Guest service professionalism
  • Resolving guest complaints and service recovery management
  • Managing diversity
  • Scheduling for productivity

Copyright © 2005 Hospitaly Coaching. All Rights Reserved
Website design and development by PS Europe Ltd.
Home Page   Our Values   Video Library   Our Consultants   Contact Us