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Home | Back to Guest Service
Spirit of Hospitality – Light
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The highlights of the full Spirit of Hospitality video presented in a condensed, easy-to-watch format. This fast-paced, quick-training, guest service video encourages employees to see things from the guest’s point of view, strive for excellence, and work as a team. Perfect support for line-level guest service training sessions, this video makes it easy for a manager or supervisor to reinforce the importance of teamwork and quality guest service to employees.
14 minutes, videotape only.
Product: #517DVH
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Our Courses
- Supervisory SkillBuilders
- Finance for non-financial managers
- Forecasting and budgeting
- Presentation skills
- Interviewing skills
- Implementing appraisal and managing performance
- Managing orientation and training
- Managing discipline and termination.
- Proactive change management
- Guest service professionalism
- Resolving guest complaints and service recovery management
- Managing diversity
- Scheduling for productivity
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