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There's a Place For You Here

“A great insider’s guide to orientation, and a powerful tool for recruitment, retention and motivation!” Nineteen rising stars from different job positions within the lodging industry provide insight, information and advice to new or potential employees joining the industry. Product: #05010VHS01ENGE

Our Courses

• Supervisory SkillBuilders
• Finance for non-financial managers
• Forecasting and budgeting
• Presentation skills
• Interviewing skills
• Implementing appraisal and managing performance
• Managing orientation and training
• Managing discipline and termination.
• Proactive change management
• Guest service professionalism
• Resolving guest complaints and service recovery management
• Managing diversity
• Scheduling for productivity