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Home | Back to Risk Management
Crisis Communications Video
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The AH&LA Communications Committee has updated the award-winning Crisis Communications video and companion guide. The 16-minute video teaches lodging operators how to effectively manage a crisis situation and work with the media to deliver accurate and appropriate messages. Viewers are given basic steps needed to prepare and recover from disastrous situations.
Product: #05930VHS01ENGE
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Our Courses
- Supervisory SkillBuilders
- Finance for non-financial managers
- Forecasting and budgeting
- Presentation skills
- Interviewing skills
- Implementing appraisal and managing performance
- Managing orientation and training
- Managing discipline and termination.
- Proactive change management
- Guest service professionalism
- Resolving guest complaints and service recovery management
- Managing diversity
- Scheduling for productivity
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